Terms of service
Terms of Service
Welcome to LolozyStoreAU ("LolozyStoreAU", "we", "our", or "us"). These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.
1. About LolozyStoreAU
LolozyStoreAU is an Australian online jewellery retailer offering a curated collection of fashion jewellery, freshwater pearls, natural gemstone jewellery, necklaces, earrings, bracelets, rings, pendants, and accessories.
Contact Email: lolozystoreau@gmail.com
2. Acceptance of Terms
By using this website, you confirm that you have read, understood, and agreed to these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, please do not use our website.
3. Products
We make every effort to display our products accurately. However:
- Colours may vary depending on your screen settings.
- Freshwater pearls and natural gemstones may differ slightly in colour, size, pattern, and shape.
- Handmade jewellery may contain minor variations that make each piece unique.
These natural differences are not considered manufacturing defects.
4. Pricing
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
We reserve the right to change prices at any time without prior notice.
If a pricing error occurs, we may cancel the order and provide a full refund if payment has already been made.
5. Orders
After placing an order, you will receive an order confirmation by email.
Receiving an order confirmation does not guarantee acceptance of your order.
We reserve the right to:
- Decline any order
- Cancel orders due to stock shortages
- Cancel orders where fraudulent activity is suspected
- Cancel orders due to pricing or website errors
If your order is cancelled after payment has been processed, you will receive a full refund.
6. Payment
We accept secure online payment methods offered through our website.
Payments are processed by trusted third-party payment providers. LolozyStoreAU does not store your complete credit or debit card details.
7. Shipping
Orders are processed within the timeframes stated in our Shipping Policy.
Delivery estimates are provided as a guide only.
LolozyStoreAU is not responsible for delays caused by postal services, customs inspections, weather events, public holidays, or other circumstances beyond our reasonable control.
8. Returns and Refunds
Please refer to our Returns & Refund Policy.
Eligible items may be returned within 14 days of delivery, provided they are unworn, unused, in their original packaging, and accompanied by proof of purchase.
For hygiene reasons, earrings cannot be returned unless they are faulty or required under Australian Consumer Law.
9. Australian Consumer Law
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law. Where a product has a major fault, you may be entitled to a repair, replacement, or refund.
10. Intellectual Property
All website content, including product images, logos, branding, graphics, text, and product descriptions, is owned by LolozyStoreAU or its licensors and is protected by copyright and intellectual property laws.
11. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Upload malicious software or viruses.
- Attempt to gain unauthorised access to our systems.
- Copy or reproduce website content without written permission.
12. Limitation of Liability
To the maximum extent permitted by law, LolozyStoreAU is not liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
14. Changes to These Terms
We may update these Terms of Service at any time. The latest version will always be published on our website.
15. Governing Law
These Terms are governed by the laws of Australia. Any disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the Australian courts.
16. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
LolozyStoreAU
Email: lolozystoreau@gmail.com
Thank you for shopping with LolozyStoreAU. We appreciate your trust and look forward to helping you find jewellery you'll love.