Refund policy

At Lolozy Store, we believe buying jewellery should feel exciting — not risky. That’s why we’ve created a simple and fair returns policy so you can shop with confidence.

15-Day Happiness Guarantee

If you’re not completely in love with your purchase, you can return it within 15 days of receiving your order for:

• A full refund, or
• An exchange for another piece

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

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