Refund policy

At Lolozy Store,we want you to love your jewellery. If you’re not completely satisfied with your purchase, we’re here to help.

Change of Mind Returns

We accept returns within 14 days of delivery for change of mind, provided that:

  • The item is unworn, unused, and in its original condition.
  • All original packaging and tags are included.
  • Earrings cannot be returned if they have been worn due to hygiene reasons.
  • Proof of purchase is provided.

Customers are responsible for the cost of return shipping for change of mind returns.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty item.

Exchanges

If you would like to exchange an item, please contact us within 14 days of receiving your order.

Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or store credit.

Faulty or Damaged Items

If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Email us at lolozystoreau@gmail.com.

If the item is confirmed to be faulty or we made an error, we will provide a replacement, repair, or full refund, including return shipping costs where applicable.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

  • Worn or damaged jewellery
  • Worn earrings (for hygiene reasons)
  • Custom or personalised jewellery
  • Gift cards
  • Clearance or final sale items (unless faulty)

How to Start a Return

Before returning any item, please contact us at lolozystoreau@gmail.com. We will provide you with the return instructions and return address.

Please do not send items back without contacting us first.

Lost Returns

We recommend using a tracked shipping service. Lolozy is not responsible for returns lost in transit.

Consumer Rights

This policy is provided in addition to your rights under the Australian Consumer Law. Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us at:

Email: lolozystoreau@gmail.com