Contact Us

As a small business, we sometimes get swamped with queries—but we’re always here for you. To save time, please check our FAQ section where we’ve answered the most common questions.

You can also use the Chat With Us button at the bottom of every page for instant answers.

If you still need help, simply fill out the Contact Form or reach us through the chat function, and we’ll get back to you as quickly as possible.

Read our FAQ:

Orders & Shipping

Where is my order?
You can track your order via the confirmation email or visit our Shipping Policy.

Do you ship internationally?
Currently, we ship Australia‑wide with free delivery on orders over $150.

Products & Customization

Are your pieces handmade?
Yes—many designs are handcrafted or curated for originality. Explore our Custom & Limited Editions.

Do you use real gemstones and pearls?
Absolutely. We source ethically and offer collections like Gemstone Jewelry and Pearl Collection.

Returns & Guarantee

What if I don’t love my piece?
No worries—our Happiness Guarantee means you can return it, no questions asked.

How long do I have to return?
Returns are accepted within 30 days of purchase.

Extras & Perks

Do you offer gift wrapping?
Yes! Every order comes with thoughtful touches. See our Gift Guide.

How do I join your VIP program?
Sign up for VIP Perks to enjoy exclusive offers, early access, and birthday surprises.

CONTACT FORM

Enter your message below. We'll get back to you as soon as we're able to.

Business Details:

The best way to reach us is through the contact form or chat function. Voicemail responses may take longer.

  • Business name: Lolozy Store
  • Postal address:
  • Tel: +61406649661 (voicemail only)
  • ABN: